Queen Alexandra Hospital

Queen Alexandra Hospital 2019-07-21 Person 3 5 0

Medicines were sometimes missed, or came at irregular intervals, making pain management very difficult. Staff on the whole were polite, friendly and supportive, but on occassion were not. There was a lack of understanding about my other health conditions and how they would impact my recovery, which made conversations difficult and sometimes heated. Decisions were made without me being present, then presented to me like I already knew about them and had agreed, which wasn’t the case. I felt gaslighted. Sometimes they weren’t the right decisions or weren’t completely thought through bearing in mind my other conditions impacting my recovery. This lead to panic attacks. Oh the whole I think the team are capable, friendly and hard working. I just think a ball was dropped with me, likely due to the chronic underfunding of the healthcare system and the pressure that puts healthcare workers under, and not due to any person in the team.

Queen Alexandra Hospital 2019-07-20 Person 5 5 0

I was seen promptly about 5 mins before my allotted time. The whole procedure was very efficiently conducted

Queen Alexandra Hospital 2019-07-18 Person 4 5 0

I was sent to G level endoscopy, and waited 45 min to be seen. I did not mind this atall, but became worried that maybe the receptionist on D level endoscopy may not have informed anyone that I was coming, or that I might not actually be on the list for that session ( I had previously had problems in getting on the endoscopy list due to an administrative error). Other patients had the same concern. Could there be a list displayed ( coded if necessary) so that we can know that we are expected when staff are too busy to welcome us to the department personally ? Otherwise everything was brilliant and this is not a complaint, only a suggestion.

Queen Alexandra Hospital 2019-07-18 Person 5 5 0

A great service, with excellent polite staff, all my questions were answered and you are not rushed at all.

Queen Alexandra Hospital 2019-07-14 Person 5 5 0

Doctors, nurses and staff very friendly nothing seemed to much trouble, everything was explained as It went along, very clean,

Queen Alexandra Hospital 2019-07-12 Person 5 5 0

Great service, didn't have long to wait, staff were very attentive and helpful. Can't think of anything to improve the service at the QA!

Queen Alexandra Hospital 2019-07-09 Person 5 5 0

Very good care. My only comment is that I found the operating theatre a bit cold and could have done with bring a cardigan in with me if I had been warned. Other than that absolutely brilliant, and thank you.

Queen Alexandra Hospital 2019-07-08 Person 4 5 0

I kept informing the staff that my bed was broken from when I was put in it as I was not able to adjust it so I could position myself in the bed for sleep/comfort as I'm unable to lift or turn myself without help It was Only After (2) Potters Refused to take me to X-Ray due to them not being able to bring the bed up higher so they could pull/push it without bending over due to this I wasn't able to go to have my X-Ray done at the time (about 12 noon) the Staff changed the bed after they left and said they would phone the Potters and inform them I was able to be taken to X-Ray now but it was not until early hours of the following morning (10 pass 2 ) before A (1)Potter arrived to take me for my X-Ray which I didn't feel comfortable with. I am also on water tablets and when I need the toilet I need to go urgently and as I was not allowed my Electric Wheelchair (supplied by St Marys wheelchair services) that has been built up for my specifications and needs on the ward I wet myself a number of times as even buzzing for help (pan etc) it was not possible for the staff to get to me in time and even though they where very understanding and very kind it did not help in my stress and embarrassment with me either wetting the bed or all over the floor I was given Tiny pads to use but they were of No Use I got my husband to bring my own incontinence pads (supplied for me by the clinic I'm under) but even these can only hold so much when waiting for help to get out of bed to use a commode where as if I had been able to have a Bed that worked to help lift me up and having my electric wheelchair next to my hospital bed I would have been able to go to toilet without having to wait on staff being free to lift me and put me on a commode and they would not have to be changing the bedding I had wet or wipe up the floor I had wet over and wash me down Freeing up their time for more urgent needs of others When I was taken on the ward I was asked to get my husband to bring All my medications in (as some of them the hospital did not have in stock) My husband offered to also write the times I take them (Day/Night) and was told there was no need for him to do this as they know the times but the following morning I had to phone my husband as I Know that some of the tablets I was being given where not due till the evening but I wasn't sure which ones they were as my husband sets the tablets out each day The nurse spoke to him and it was sorted out as he told which ones I needed for the morning at the same time the nurse inform my husband that one of the tablets (Doxazosin) that I need to take that morning was not in my medic bag but my husband point out that he had brought over All my medication in my medical bag so as they had gone missing he had to phone our own GP and get a urgent prescription then later on that day the pharmacist came on to the ward and spoke to me but as I didn't know for sure what tablets I took in the morning/evening and again I phoned my husband and it was while they were going through the information that she required that it was discovered that another of my tablets (Ramipril) was also not there.

Queen Alexandra Hospital 2019-07-03 Person 5 5 0

The clinical and nursing care was of a high standard, caring and empathetic. Mr Khan's involvement was exemplary. The 'hotel' provision for a private facility could have been better. My partner waited over 2 hours for delivery of a sandwich. My vegetables I suspect were microwaved from frozen - the carrots were 'rubbery' and the broccoli watery. There appeared to be no coffee or tea 'on tap'. I ordered a Times newspaper which never arrived.

Queen Alexandra Hospital 2019-07-03 Person 5 5 0

Very happy with service. One small recommendation, during the angiogram procedure they placed a cold liquid on my arm (antiseptic?) - this was cold and would be nice if it was a bit warmer?